Feedback

We welcome all feedback, whether it is a compliment, a suggestion or a complaint, because it helps us understand what is working and what we can do better.

Anyone can give feedback, including the people we support, their families and carers, and the other services we work with. Raising a concern will never affect the services you receive.

How to Give Feedback

You can share feedback in whichever way suits you best:

You are welcome to give feedback anonymously, although we will not be able to reply or let you know the outcome if we do not have your contact details. You can also ask a family member, friend or advocate to help you give feedback or to do so on your behalf.

Send Us Your Feedback

Your name and email are optional, so you can stay anonymous if you prefer.

If you ask us to contact you, we will acknowledge your feedback and let you know what happens next. Where a complaint needs to be looked into, we will keep you informed along the way and tell you the outcome.

We treat all feedback confidentially and use it to improve our services. You will never be treated differently or disadvantaged in any way for giving feedback or making a complaint.

 

Other Ways to Raise a Concern

We would like the chance to resolve your concern first, but you can contact an independent body at any time:

  • NDIS Quality and Safeguards Commission, for NDIS supports, on 1800 035 544

  • Health Complaints Commissioner (Victoria), for health services including psychology, on 1300 582 113

  • Ahpra, for concerns about a registered psychologist, on 1300 419 495

If you would like independent support to raise a concern, an advocate can help, and we can assist you to find an advocacy service if you ask.